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Frequently Asked Questions

Q1: Do you ship to Canada?
A: Yes, we ship Canadian products to Canada and require an original prescription.
Q2: Do I need a prescription to order from your company?
A: Yes, any medications that are marked as Prescription Drugs will require a prescription written by your Doctor. The only items that do not require a prescription will be marked as OTC Drugs.
Q3: How can I send you my prescription?
A: You can upload your prescription online by clicking here, or send to us via fax 1-866-364-9983 or email customerservice@canadadrugsonline.com. If you prefer you can mail the prescription to the address below.

Unit #202A
8322 130th Street Surrey,
BC Canada V3W 8J9
Q4: Do you sell drugs from countries other than Canada?
A: In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also arrange for your medications to be dispensed from licensed pharmacies and international fulfilment centers that are approved by the regulatory bodies in their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, India, New Zealand, Australia, Turkey, and United Kingdom.
Q5: Do other countries ship Canadian products as well?
A: No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from within their own jurisdiction or other countries except Canada and USA. Rest assured that we only affiliate with licensed dispensaries and fulfillment centers that procure products from reputable sources.
Q6: What is the difference between brand and generic drugs?
A: The biggest difference between most brand name drugs and their generics is that the brand product costs significantly more.
Brand and generic drugs are therapeutically and chemically equivalent. Generic drugs are required to have the same active ingredient, strength, dosage form, and route of administration as the brand name product. Trademark laws require the drugs to look different, so the generic version may be a different color, a different shape, have a different taste, or contain inactive ingredients that are different.
Q7: Are generic drugs safe?
A: Yes. Each generic must demonstrate it is equivalent with its brand-name counterpart by showing that it delivers the same amount of active ingredient into a patient's bloodstream in the same amount of time as the brand name drug.
Generic drugs that do so should have the same therapeutic effect and therefore the same benefits and risks as their brand-name counterparts, but at less cost.
Q8: What is your shipping fee?
A: Our shipping fee is a single flat rate of $10.00 for your entire order regardless of the number of products you order.
Q9: Can I return my medication if I change my mind?
A: Under the pharmaceutical law prescription drugs are not returnable. All sales are final. For more information, please look in our policies section.
Q10: How long will it take for my product to arrive?
A: Orders from Canada will arrive in 4-8 business days and International orders will take 14-18 business days.

Please Note: Due to the impact of COVID-19 orders from Canadian suppliers may take 1-3 weeks and from our international suppliers may take 4-8 weeks. For more information please contact Customer Service.

Q11: What forms of payment do you accept?
A: Canada Drugs Online accepts Checks, and International Money Orders. Please make Checks and Money Orders payable to CANDRUG.
We DO NOT ACCEPT money orders that are US only and state "Negotiable only in the US".
Q12: Are there products you do not sell?
A: We do not sell narcotics or controlled drugs and benzodiazepine medications.
Q13: Can you fill a prescription for my pet?
A: Yes, we have been filling pet prescriptions for many years.
Q14: Can you accept my current insurance?
A: No, we currently only accept Checks and International Money orders.
Q15: What countries will you ship to?
A: We ship to many countries. Please contact us for any specific country enquiries.
Q16: What kind of shipping options do you have?
A: We only offer regular ground shipping.
The following are links to learn more about generic drug and manufactures.
FDA: Facts About Generic Drugs

In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from international pharmacies and fulfillment centers that are approved by the regulatory bodies in their respective countries. canadadrugsonline.com works with fulfillment centers in a variety of countries including but not limited to Canada, New Zealand, Australia, Turkey, Mauritius, India, and the United Kingdom.
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