CanadaDrugsOnline.com Answers
Q1: Do I need a prescription?
A: Yes. Like your local pharmacy, CanadaDrugsOnline.com requires a prescription
before it can provide your medications. Please send us your medical
practitioner's prescription. If
you have submitted your Patient Information Form and Authorization &
Release Forms online, then you should include your order ID number on the
prescription when you send this to us
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Q2: Will I get the same medications my doctor prescribed?
A: Yes. CanadaDrugsOnline.com will fill your prescription as written by your
medical practitioner. If there is a lower cost generic drug available and your
medical practitioner allows, you will be dispensed the lower cost drug. Our
pharmacist will never change a drug without your physician's authorization.
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Q3: How do Canadian medications compare in quality to
International medications?
A: The quality is virtually identical. Canada has exceptionally high standards,
a rigorous approval system and very strict requirements for the manufacturing
and sale of brand and generic medications. These requirements are very similar
to, and sometimes higher than, those of other industrialized countries.
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Q4: How can I pay for my order?
A: CanadaDrugsOnline.com accepts Visa and MasterCard. We also accept certified
checks and money orders, however, these must clear your bank before the medication
will be shipped, thus delaying the arrival of your order. We do not accept other
credit cards or any other form of payment.
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Q5: Why are prescription drugs so affordable in Canada?
A: The price you pay for medications is less than in other countries because:
(1) The Canadian government regulates the cost of prescription drugs, keeping prices down;
(2) There are more generic drugs (substitutes for brand name drugs) in Canada than in other industrialized countries;
(3) The Canadian Dollar is weak in comparison to the UK Pound, the Euro and the US Dollar
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Q6: Are there any hidden fees?
A: No you will only pay for the price of the medication and a single shipping and
handling fee of $10.00. There are no membership fees or additional charges.
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Q7: My spouse and I are ordering at the same time, can we save money by having them shipped together?
A: Definitely! Just mention to the customer service agent that confirms your order
that you would like your orders shipped together and we will only charge you a single
$10.00 shipping and handling fee.
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Q8: Are there any limits on the quantity of medications I can buy at one time?
A: Yes. Typical International Customs allow us to mail you up to a 90-day supply of each drug
per order for personal use only. If your physician writes a prescription for more than a 3-month
supply, CanadaDrugsOnline.com can process refill orders as they come due. You can choose to have
us send you the next refill automatically just before your supply is scheduled to run out (ensuring
an uninterrupted treatment), or you can advise us when to send refills. There are no restrictions
on the number of types of drugs in each order.
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Q9: Are there any limits on the type of prescriptions I can have filled?
Yes. CanadaDrugsOnline.com will not fill any habituating prescriptions. This includes narcotics
or controlled drugs, and benzodiazepine medications.
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Q10: How long will it take for me to get my medication?
A: Orders shipped from Canada will generally arrive within 5 - 14 business days. Orders being
shipped from an International location may 10 - 18 business days.
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Q11: I don't live in the United States, can I still order?
A: Yes we will ship to some countries other than the United States. Please keep in mind that
additional shipping charges will and shipping timeframes may vary. If you would like more information
about shipping to countries other than the United States please email customerservice@canadadrugsonline.com.
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Q12: What is your return policy?
A: We do not accept returns for any product. Because we work in conjunction with licensed
pharmacies to protect the safety of you and other parties involved once a prescription and
non-prescription products have been dispensed it cannot be retuned for any reason. Under the
pharmaceutical law prescription drugs are not returnable. All sales are final. The B.C. College
of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for
any reason - Bylaw 5 (33. subsection 1) So before ordering (completing your order) please consult
with your physician regarding your medication.
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